Customer # - Account #
 Due Date
 Account Status  Online Payment ID
Account #
Who to Contact

Report water leaks or sewer stoppages
(316) 262-6000

Customer Service/Billing Questions
(316) 265-1300

Email Customer Service

Welcome to Water Utilities Customer Care

To get started...Register your account. Once you have registered, you will be able to:

  • Make a credit card or check payment on your utility account(s) and store your payment information.
  • Review your billing history, payment history and transaction history.
  • Sign up for auto-pay using a check or credit card.
  • Sign up for Text-to-Pay.
  • Create scheduled recurring payments.


Have your account number ready to make a one-time payment. Please be aware that some features will not be available if you choose this method of payment.

A convenience fee of $1 will be added to all payment transactions.


Public Works & Utilities
455 N Main,8th Floor
Wichita, KS 67202

Monday, Tuesday, Wednesday, Friday
8:00am - 5:00pm

9:00am - 5:00pm

Closed weekends and holidays